Privacy Policy

Sun Source Brokers Limited

Last updated:  9th January 2026

Sun Source Brokers Limited (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to visitors to our website, customers, prospective customers, suppliers, and business contacts.

1. Who We Are

Company name: Sun Source Brokers Limited
Business type: Energy brokerage
Registered in: United Kingdom
Registered address: 2 Brookdale, Southport, England, PR8 3UA                    

Email: Info@sunsourcebrokers.co.uk
We act as a data controller for the personal data we process.

2. The Data We Collect

We may collect and process the following categories of personal data:

a) Identity & Contact Data

• Name
• Business name
• Job title
• Email address
• Telephone number
• Business address

b) Energy Contract Data

• Meter details
• Energy usage and consumption data
• Current and historical supplier information
• Contract start/end dates and pricing details
• MPAN / MPRN numbers

c) Financial & Transactional Data

• Commission-related data
• Billing and payment information (where applicable)

d) Technical Data

• IP address
• Browser type and version
• Device information
• Website usage data (via cookies)

e) Marketing & Communication Data

• Preferences for receiving marketing
• Records of calls, emails, and correspondence

3. How We Collect Your Data

We collect data through:

• Direct enquiries (phone, email, website forms)
• Contract onboarding and energy switching processes
• Third parties (e.g. energy suppliers, data aggregators, industry databases)
• Automated technologies such as cookies and analytics tools

4. How We Use Your Data

We use your personal data to:

• Source, negotiate, and manage energy contracts
• Compare energy tariffs and suppliers on your behalf
• Communicate with you about contracts, renewals, and services
• Manage customer relationships and support queries
• Comply with legal and regulatory obligations
• Improve our website, services, and customer experience
• Send relevant marketing communications (where permitted)

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contractual necessity – to perform or enter into a contract with you
• Legitimate interests – to operate our brokerage services effectively
• Legal obligation – to meet regulatory or compliance requirements
• Consent – for marketing communications where required

You may withdraw consent at any time.

6. Who We Share Your Data With

We may share your data with:

• Energy suppliers and network operators
• Industry data providers (e.g. meter operators, data collectors)
• CRM, IT, and software providers
• Professional advisers (legal, financial, compliance)
• Regulators or authorities where legally required

All third parties are required to handle your data securely and lawfully.

7. International Data Transfers

We do not routinely transfer personal data outside the UK.
If data is transferred internationally, we ensure appropriate safeguards are in place (such as UK adequacy regulations or standard contractual clauses).

8. Data Security

We take appropriate technical and organisational measures to protect your data, including:

• Secure systems and access controls
• Encryption where appropriate
• Staff training and confidentiality obligations
• Regular security reviews

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, regulatory, accounting, or reporting requirements.

Typically:

• Contract data: up to 6 years
• Marketing data: until you opt out
• Enquiry data: up to 24 months

10. Your Data Protection Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure (“right to be forgotten”)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time

To exercise your rights, contact us using the details above.

11. Marketing Preferences

You may opt out of marketing communications at any time by:

• Clicking “unsubscribe” in emails
• Contacting us directly

We will never sell your personal data.

12. Cookies

Our website uses cookies to improve functionality and user experience.
For more information, please see our Cookie Policy.

13. Complaints

If you have concerns about how we handle your data, please contact us first.
You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113

14. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be published on our website with an updated revision date.